Privacy Policy

Data Protection

We are committed to protecting and respecting your personal information and privacy.

This Policy, which we keep under regular review, explains when and why we collect personal information about you. We may change this Policy from time to time.
Any questions regarding this Policy and our privacy practices should be sent by email to: enquiry@lawnhopper.co.uk

Who are we?

We are LawnHopper Limited, Company No 05137689.

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us or to our franchisees or, occasionally, from third parties.

Our Network

Some of our outlets are operated under licence by our franchisees who are independent businesses operating under licence from us. This privacy policy applies to not only us, but also all of our franchisees in relation to your personal data held by us and our franchisees.

What type of information do we collect?

The personal information we collect might include your name, address, email address and information regarding what web pages, if any, you access and other personal information.
If you make a payment to us your payment details are not held by us but are collected by our third party payment processors, who specialise in the secure online capture and processing of such transactions.

How is your information used?

We may use your information:

  • - to carry out your, our and our franchisees' obligations arising from any contracts or arrangements entered into by you, us or our franchisees or which it is contemplated will be entered into;
  • - to seek your comments on the services we and our franchisees have provided;
  • - to notify you of changes to our or our franchisees' services;
  • - to send you communications which you have requested or that may be of interest to you;
  • - to process a job application;
  • - to process your application for a franchise;
  • - for administrative and business purposes;
  • - for advertising and analytical purposes;
  • - in connection with our legal rights and obligations;
  • - for certain additional purposes but only with your consent.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity.

Who has access to your information?

We will not sell or provide your information to third parties other than to information processors with whom we have entered into written contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

You can choose

You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

Your rights

You have the right to:

  • - access your personal information and to be informed about its use by us and our franchisees;
  • - correct your personal information;
  • - have your personal information deleted;
  • - restrict the use of your personal information;
  • - object to the use of your personal information;
  • - complain to the Information Commissioner's Office;
  • - withdraw your consent to the use of your personal information;
  • - ask for the personal information to be transferred.

Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, please email us at the email address set out above.

Security Measures

We will ensure that your personal information is held securely.

Some of your 'non-sensitive' details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.

'Cookies'

Our website does not use cookies.

Transferring your information outside of the EU

The information which you provide to us will not be transferred to countries outside the European Union ("EU")

Telephone and website recording

We do not record telephone calls. We may also use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

16 OR UNDER?

We are especially concerned to protect the privacy of children aged, 16 or under. If you are aged 16 or under, please ask your parent/guardian's permission before providing any personal information and ask them to help you whenever you provide us with any personal information.